Customer Service Team Leader Position
4 weeks ago
We are seeking an experienced and passionate professional to join our dynamic Customer Service Management team at Drake Supermarkets as a Team Leader. This exciting opportunity will provide you with the chance to work in a highly competitive supermarket environment, leveraging your leadership skills to drive business growth.
The successful candidate will be responsible for leading a team of customer service representatives, providing coaching and guidance to ensure they meet and exceed performance targets. You will also be responsible for managing day-to-day operations, resolving issues, and contributing to strategic planning initiatives.
About Drake Supermarkets
- We are Australia's largest independently-owned supermarket chain, offering excellent career opportunities within our company.
- Our unprecedented growth has created a range of exciting challenges and opportunities for talented individuals like you.
What We're Looking For
- A strong leader with experience in customer-facing roles, preferably in retail or hospitality.
- Excellent communication and interpersonal skills, with the ability to motivate and develop a team.
- A passion for delivering exceptional customer service, with a focus on meeting and exceeding customer expectations.
- The ability to problem-solve, think critically, and make sound decisions in fast-paced environments.
- A commitment to our company values and culture, with a willingness to contribute to ongoing improvement initiatives.
Benefits
- A competitive salary ranging from $65,000 to $80,000 per annum, depending on experience.
- Ongoing training and development opportunities to enhance your skills and career prospects.
- A collaborative and supportive work environment that encourages innovation and creativity.
- Access to discounts and rewards programs, including employee pricing on store products.
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