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Facilities Administrator
2 months ago
Evolve FM is a leading Indigenous-owned property and facilities management company in Australia, committed to delivering exceptional services to its clients. With a strong focus on quality, innovation, and customer satisfaction, we strive to make a positive impact on the communities we serve.
Job SummaryWe are seeking a highly motivated and experienced Facilities Administrator to join our team. As a key member of our operations team, you will be responsible for providing high-quality services and products, achieving efficiencies, and enhancing the reputation and image of Evolve FM through exemplary customer interaction and service delivery.
Key Responsibilities- Ensure service delivery meets and exceeds client expectations and established service levels and/or benchmarks.
- Work to defined procedures and outputs, keeping Evolve FM's image and reputation at the forefront of performance.
- Assist the Facilities Managers with operational activities in accounting and finance, maintenance and operations, vendor oversight, purchasing of materials, equipment & supplies, occupancy services, and helpdesk.
- Assist in the training and inductions of contractors.
- Oversee maintenance requests logged on the system and ensure optimum allocation of works to contractors as specified by the Contract within the financial and operational delegations set by the Client.
- Ensure compliance checks as required by statutory regulations and industry guidelines are accurately maintained.
- Ensure building condition and property classification data is properly managed and coordinate activities to ensure that the integrity of the equipment is maintained.
- Proactively engage stakeholders to ensure that on-site client expectations are met and ensure vendors are well-managed, delivering services on time and within budget.
- Actively work to ensure that the site's financial operations are meeting or exceeding targets and control requirements.
- Make suggestions to the manager in ways to achieve service delivery efficiencies and/or cost reductions within accountabilities.
- Assist the Manager with continuous process improvement, problem-solving, and best practice reviews.
- Deliver accountabilities assigned within KPIs and service level agreements as well as the annual operational plan for the area of responsibility.
- Experience in a related field.
- Knowledge of local occupational health and safety requirements.
- Good computer and software knowledge.
- Knowledge of work health and safety requirements.
- Track record of excellent customer service and service delivery.
- Ability to work within defined procedures and outputs.
- Experience in a similar role (within facilities, property management, or other related field with service requests/work orders, etc.).
- Understanding of basic technical aspects of property (Computer Room Air-conditioning, Chiller system, Fire Protection system, Mechanical & Electrical system, BMS system).
- Knowledge of vendor management for specialized services.
We are an inclusive and welcoming workplace where you can bring your whole self to work and balance your commitments and responsibilities outside work. If you meet the above criteria and are interested in contributing to an organization that values the highest level of quality in everything it sets out to achieve, we want to hear from you.
