Telecommunications Account Growth Specialist

2 weeks ago


Hobart, Tasmania, Australia Tpg Telecom Full time
About the Role

As a Telecommunications Account Growth Specialist, you will play a pivotal role in driving revenue growth and expansion of an assigned customer portfolio. This involves delivering exceptional phone-based customer service, fostering strong relationships, and achieving sales targets.

Key Responsibilities
  • Raise retention and growth of the assigned customer portfolio through proactive lifecycle account management and relationship building
  • Conduct efficient and accurate outbound calls to existing and new customers
  • Closely collaborate with customers to identify their existing and future growth requirements, proposing suitable products and solutions to maintain and increase revenue for the company
  • Discover new business opportunities by applying retention, upselling, and cross-selling strategies
  • Maintain and update all Salesforce customer records according to internal processes
  • Proactively manage sales leads and opportunities to drive sales and meet assigned targets
  • Foster deep understanding of customers' objectives, buying criteria, and decision-making processes
  • Continuously provide customers with correct Service Level Agreement (SLA) information regarding escalation and keep them updated on progress accordingly
  • Deliver outstanding customer service by answering inbound calls and making outbound calls to customers as needed, along with email communication
  • Raise retention of existing business customers by driving retention activity using a customer service-focused approach
  • Liaise with the administration team and internal departments to manage customer requirements, account administration, and achieve mutually satisfactory outcomes on customer issues
  • Achieve individual targets and Key Performance Indicators (KPIs) relevant to the role
  • Promote a team environment through active participation
About You

We are seeking a sales-driven professional with proven negotiation skills, persuasive ability, excellent communication skills, and a relationship-focused mindset. The ideal candidate should be able to prioritize workload, delegate tasks when necessary, and possess self-motivation, assertiveness, and confidence in problem-solving. Previous experience in a contact centre or handling large call volumes is desirable, as well as knowledge of TPG Telecom's products, policies, and procedures.

Benefits and Perks
  • Flexible hybrid work arrangement (from home and office)
  • 'Stay Connected Mobile' – Access to a free mobile plan
  • 'Stay Connected NBN' – Access to a free NBN 100 plan
  • Access to the TPG Learning Hub platform and internal development opportunities
Estimated Salary: $70,000 - $90,000 per annum

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