Policy Support Specialist

3 days ago


Perth, Western Australia Vero Insurance Full time
Policy Support Officer Role

We are seeking a highly skilled and detail-oriented Policy Support Officer to join our Real Estate, Proc & Ops Team in Perth. As a Policy Support Officer, you will play a critical role in ensuring the smooth operation of our policy administration activities.

Key Responsibilities:
  • Process and prepare policy administration activities, including quote preparation, new business, endorsements, cancellations, and renewals, in accordance with our policies and procedures.
  • Monitor and action centralized mailboxes or insurance workflow systems to ensure timely and accurate processing of policy-related tasks.
  • Collaborate with our extended offshore teams to resolve exceptions and ensure that work flows through to the correct next step for our customers.
  • Develop and maintain Standard Operating Procedures (SOPs) to improve efficiency and reduce referral exceptions.
  • Support underwriting requests as required and maintain knowledge of our products and insurance guidelines.
  • Adhere to our functional alignment model, prioritizing customer satisfaction and experience.
Requirements:
  • Demonstrated experience in a business operations role, with a proven track record of high performance and attention to detail.
  • Ability to balance multiple key deliverables in a dynamic environment and develop problem-solving skills to resolve minor issues.
  • Excellent analytical and interpersonal skills, with the ability to build relationships and rapport at all levels.
  • Computer literacy and navigation skills, with the ability to apply underwriting guidelines and experience in preparing recommendations for individual risk acceptance or declinature.
What We Offer:

We offer a range of benefits to support our employees' health, wellbeing, and career development. These include employee rewards, discounts, study support, parental leave, and wellness initiatives.



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