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MineStar Support Specialist

2 months ago

Perth, Western Australia Umbrella Functional Consulting & Support Team Full time
About the Role

We are seeking a highly skilled MineStar Support Advisor to join our team at WesTrac. As a key member of our support team, you will be responsible for providing comprehensive support for MineStar systems, maintaining positive relationships with customers, and tracking solution metrics.

Key Responsibilities
  • Provide expert technical support for MineStar systems, ensuring timely and effective resolution of customer issues.
  • Maintain strong relationships with customers, Caterpillar support teams, and other stakeholders to ensure seamless support delivery.
  • Track and analyze support metrics to identify areas for process improvement and optimize support outcomes.
  • Collaborate with the MineStar Support Team to refine support processes and enhance customer experience.
Requirements
  • Tertiary qualification in an IT or technology-related field, with a background in software or computer science.
  • Minimum 2 years' industry experience in a customer-focused application support role.
  • Demonstrated passion for building strong customer relationships and delivering exceptional support experiences.
  • Advanced problem-solving skills, with the ability to assess, prioritize, and escalate issues and solutions.
  • Excellent communication skills, with the ability to effectively communicate with customers, stakeholders, and internal teams.
  • Ability to work collaboratively within a team, autonomously, and/or remotely, across multiple sites.
  • Strong understanding of and commitment to HSE policies and procedures.
What We Offer
  • Opportunity to work with a leading equipment solutions company and one of the world's leading Caterpillar Dealerships.
  • Job security with a consistent pipeline of work.
  • Unrivalled training and development opportunities via The WesTrac Institute.
  • Family-friendly, Perth-based rostered work.
  • Fantastic team environment and inclusive work culture.
  • Made for More Rewards program with discounts at retailers like Woolworths, Caltex, Apple, Crown, Qantas, and many more.
  • Paid parental leave, discounted health insurance, income protection insurance, and salary sacrifice options.