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Policy Support Specialist

2 months ago

Perth, Western Australia Vero Insurance Full time

About the Role:

We are seeking a highly skilled Policy Support Officer to join our Real Estate, Proc & Ops Team at Vero Insurance. As a Policy Support Officer, you will play a critical role in ensuring the smooth operation of our policy administration activities.

Key Responsibilities:

  • Process and prepare policy administration activities, including quote preparation, new business, endorsements, cancellations, and renewals, into our mainframe or web applications.
  • Monitor and action centralized mailboxes or insurance workflow systems to ensure timely and accurate processing.
  • Collaborate with our extended offshore teams to resolve exceptions and ensure work flows through to the correct next step for our customers.
  • Develop and maintain Standard Operating Procedures (SOPs) to improve efficiency and reduce referral exceptions.
  • Support underwriting requests as required and maintain knowledge of our products and insurance guidelines.
  • Adhere to our functional alignment model, prioritizing customer satisfaction and experience.

Requirements:

  • Demonstrated experience in a business operations role, with a strong track record of high performance.
  • Proven ability to balance multiple key deliverables in a dynamic environment.
  • Excellent attention to detail and accuracy in completing data input activities.
  • Strong analytical and problem-solving skills, with the ability to consider different solutions and apply judgment to resolve minor issues.
  • Excellent interpersonal and customer service skills, with the ability to build relationships and rapport at all levels.
  • Computer literacy and navigation skills.

About Us:

Vero Insurance is committed to building futures and protecting what matters. We value our diverse workforce and strive to create a positive and inclusive work environment. If you are a motivated and detail-oriented individual with a passion for policy administration, we encourage you to apply for this exciting opportunity.