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IT Support Specialist

2 months ago

Perth, Western Australia Destec Contracting Full time
About the Role

We are seeking an experienced IT Support Specialist to join our team at Destec Contracting. As an IT Support Specialist, you will be responsible for providing Level 1 and 2 desktop support for all users, and maintaining the IT equipment, systems, and network for the organization.

Key Responsibilities
  • Provide users with remote help for ICT hardware and applications via phone or in-person at all Destec locations.
  • Resolve user problems, queries, and complaints in an effective and timely manner, ensuring that they are kept updated on the current status of their problem/s.
  • Log and keep current all 'Helpdesk' problems via a helpdesk Management System.
  • Continuous creation, execution, and upkeep of IT operations policies, procedures, and processes.
  • Diagnose and resolve technical hardware and Microsoft application issues.
  • Manage and support the IT system, Share Point Online, networks, Forti Gate Firewall, cyber security, and ensure business continuity.
  • Maintaining accurate log entries of equipment faults and resolve them or organize for their resolution.
  • Procure new equipment for ICT, maintain relationships with external suppliers, arrange for repairs and maintenance, prepare and handle documents for purchases and disposal of equipment.
  • Ensure all hardware/software installations and routine upgrades are implemented according to Service Level Agreements.
  • Manage the onboarding and offboarding of all IT users.
  • Establish and maintain effective working relationships with internal and external users.
  • Provide support for meeting room equipment, including MS Teams.
  • Identify opportunities to increase the effectiveness and operation of IT support and systems and implement where approved to do so.
Requirements
  • Minimum 2 years' experience working in a helpdesk support role in a medium-sized organization.
  • Using Helpdesk ticketing systems to capture all IT-related tasks and issues.
  • Providing support for MS Teams, Microsoft 365, Windows 10 and 11, and Share Point.
  • Experience with Windows server is highly desirable.
  • Ability to work both independently with minimal supervision and as part of a team is desirable.
  • Excellent attention to detail.
  • Ability to take initiative, be proactive, and self-directed.
  • A current driver's license and the ability to travel to regional sites as required.
  • Positive approach to the workplace.