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Policy Administration Specialist

2 months ago

Perth, Western Australia Vero Insurance Full time

Role Overview:

We are seeking a dedicated Policy Support Officer to enhance our operations within the insurance sector. This position focuses on the efficient management of policy-related tasks, ensuring accuracy and timeliness in all activities.

Key Responsibilities:

  • Efficiently manage and execute policy administration tasks, including the preparation of quotes, processing new business, handling endorsements, cancellations, and renewals within our systems.
  • Oversee and respond to inquiries from centralized mailboxes and insurance workflow systems.
  • Address and resolve exceptions from offshore teams, ensuring seamless progression of tasks for our clients.
  • Promote a culture of cross-training within the team to enhance overall performance.
  • Update and refine Standard Operating Procedures (SOPs) as directed, identifying trends to minimize exceptions and improve client satisfaction.
  • Assist with underwriting requests as necessary.
  • Maintain a thorough understanding of our insurance products and guidelines.
  • Prioritize customer-centric approaches in all operational activities.

Qualifications:

  • Proven experience in a business operations capacity, demonstrating high performance.
  • Ability to manage multiple priorities effectively in a fast-paced environment.
  • Strong attention to detail and accuracy in data entry tasks.
  • Developed problem-solving abilities, with a focus on evaluating various solutions and applying sound judgment.
  • Analytical skills to interpret underwriting guidelines and make informed recommendations.
  • Excellent interpersonal and customer service skills, capable of managing challenging interactions and fostering relationships.
  • Proficient computer skills and ability to navigate various software applications.

Employee Benefits:

At Vero Insurance, we offer a range of employee benefits designed to support and reward our workforce:

  • Exclusive Discounts: Access to special offers from numerous retailers.
  • Product Discounts: Enjoy savings across our various brands and services.
  • Educational Support: Opportunities for continued learning and professional development.
  • Parental Leave: Generous leave for primary caregivers.
  • Wellness Initiatives: Programs to promote health and financial well-being.

We value diverse experiences and insights, contributing to our collective success. We look forward to your application and the opportunity to discuss your potential fit within our organization.