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Customer Service Representative

2 months ago

Frenchs Forest, New South Wales, Australia Healthcare Professionals Group Full time
About the Role

We are seeking a highly skilled and detail-oriented Clinical Support Specialist to join our team at Healthcare Professionals Group. As a key member of our team, you will be responsible for managing cases and bookings for Australian hospitals, communicating with hospital representatives and teams, and utilizing SAP and Outlook to accurately input information, create invoices, and create calendar bookings.

Key Responsibilities
  • Manage bookings for hospitals in Outlook calendar and Excel
  • Accurately create invoices in SAP
  • Liaise with cross-functional teams - warehousing and sales reps
  • Take inbound phone calls and enquiries
Requirements
  • SAP experience is necessary - please do not apply if no prior experience with SAP ERP
  • Strong understanding of Microsoft suite (especially Excel, SharePoint & Outlook)
  • High attention to detail
  • Ability to work autonomously and as part of a team
  • Necessity to be agile and pivot according to business needs
  • Need to be able to commute to Frenchs Forest 5 days per week
  • Ability to problem solve & investigate
  • Clear and concise written and verbal communication skills
About Us

Healthcare Professionals Group recruit all positions, at all levels, into biotechnology, medical devices, pharmaceutical and scientific companies. We are a great organisation to be a part of, with a small team where every member has a critical value to add to the business. Our working environment is engaging and hard working - fantastic team and organisation to be a part of.