Loyalty and Customer Engagement Opportunity

3 days ago

Melbourne, Victoria, Australia beBeeEngagement Full time $160,000 - $185,000
Job Title

We are seeking a skilled Loyalty and Customer Engagement Specialist to play a key role in our customer engagement strategy.

This specialist will work closely with the Marketing Manager to build personalized, timely, and relevant communications across digital channels.

The successful candidate will contribute to designing and optimizing automated campaigns that guide customers through lifecycle touchpoints, including welcome, retention, win-back, and beyond.

To achieve this, they will identify friction points and use automation to deliver seamless, consistent, and relevant digital experiences.

The ideal candidate will have tertiary qualifications in marketing or a related field and 2-3 years' experience in loyalty, CRM, automations, and/or digital marketing.

They will possess a strong understanding of customer segmentation, personalization, and lifecycle marketing principles, as well as exceptional organizational and communication skills.

Key Responsibilities:
  • Building Smart Journeys: Design and optimize automated campaigns to guide customers through lifecycle touchpoints.
  • Bringing Strategy to Life: Translate marketing and customer segment strategies into actionable programs that deepen engagement and increase retention.
  • Enhancing the Customer Experience: Contribute to the mapping of customer journeys and use automation to deliver seamless, consistent, and relevant digital experiences.
  • Collaborating Cross-Functionally: Work closely with internal teams to ensure loyalty and automation programs are aligned, integrated, and on-brand.
  • Measuring What Matters: Monitor performance metrics like open rates, retention, and customer lifetime value, sharing insights and making data-driven recommendations for optimization.

This role offers opportunities for learning, development, and long-term career growth, as well as flexible working arrangements and genuine commitment to work-life balance.

  • Strategist for Customer Loyalty

    13 hours ago

    Melbourne, Victoria, Australia beBeeCustomerEngagement Full time $120,000 - $150,000

    Customer Engagement StrategistWe are seeking a highly skilled and experienced Customer Engagement Strategist to join our team.This role will be responsible for developing and executing a comprehensive customer engagement strategy that drives loyalty, retention, and growth.Managing the health of the customer database through acquisition and enhancements to...

  • Customer Loyalty Specialist

    5 days ago

    Melbourne, Victoria, Australia beBeeCustomerLoyalty Full time $100,000 - $150,000

    Job Title:Customer Loyalty StrategistJob Description:We're seeking an experienced Customer Loyalty Strategist to drive the development and execution of our loyalty program for Liquorland. As a key member of our team, you'll be responsible for creating strategic plans to enhance customer engagement, retention, and acquisition.You'll work closely with...

  • Customer Loyalty Growth Specialist

    6 days ago

    Melbourne, Victoria, Australia beBeeLoyalty Full time $90,000 - $120,000

    You will take on a pivotal role in crafting and implementing customer loyalty initiatives to boost retention, stimulate repeat business, and elevate customer lifetime value.Key ResponsibilitiesCreate, implement, and refine customer loyalty programs to meet customer needs and maximize engagement.Develop strategies to retain customers and reduce churn through...

  • Customer Retention and Loyalty Specialist

    7 hours ago

    Melbourne, Victoria, Australia beBeeRetention Full time $90,000 - $110,000

    Retention StrategistYou will drive customer retention across email, SMS, and push channels, focusing on automated lifecycle journeys, smart segmentation, and data-led personalisation.About the RoleAudit and rebuild automated workflows in a CRM platform to improve performance and scalabilityDesign and optimise lifecycle journeys across onboarding,...

  • Fostering Customer Loyalty Specialist

    13 hours ago

    Melbourne, Victoria, Australia beBeePromotional Full time

    Customer Engagement StrategistOur organisation is seeking a skilled Customer Engagement Strategist to develop and execute promotional strategies that drive revenue growth.Key ObjectivesDevelop promotional plans aligned with marketing objectivesOversee the promotional calendar and coordinate with cross-functional teamsTrack and report on promotional success...

  • Customer Engagement Strategist

    11 hours ago

    Melbourne, Victoria, Australia beBeeCustomerEngagement Full time $100,000

    Job Title: Customer Engagement StrategistWe are seeking an experienced Customer Engagement Strategist to lead our customer relationship management and loyalty initiatives.The RoleDevelop and execute a customer engagement strategy that drives retention, lifetime value, and brand advocacy.Oversee the development of targeted campaigns, personalised customer...

  • Ultimate Customer Engagement Lead

    2 hours ago

    Melbourne, Victoria, Australia beBeeRetention Full time $100,000

    Customer Relationship Management ManagerWe are seeking a Customer Relationship Management Manager to lead the strategy and execution of customer relationship management and loyalty initiatives to drive engagement, retention, and lifetime value.This is a unique opportunity to shape the future of retail by delivering best-in-class customer experiences, driving...

  • Customer Engagement Specialist

    5 days ago

    Melbourne, Victoria, Australia beBeeLoyalty Full time

    Job Title:Customer Engagement SpecialistThe ideal candidate will have expertise in designing and executing customer-centric campaigns that drive revenue growth and improve brand loyalty.Key Responsibilities:Develop a promotional strategy aligned with business objectives and industry trends.Coordinate with cross-functional teams to ensure successful campaign...

  • Strategic Loyalty Partnerships Executive

    3 days ago

    Melbourne, Victoria, Australia beBeeLoyalty Full time $120,000 - $195,000

    Job TitleStrategic Loyalty Partnerships ExecutiveJob DescriptionAs a highly skilled and experienced Strategic Loyalty Partnerships Executive, you will be responsible for identifying, developing, and managing strategic partnerships to drive the growth of our popular loyalty program.You will work closely with cross-functional teams to design and deliver...

  • Loyalty Promotions Specialist

    23 hours ago

    Melbourne, Victoria, Australia DBG Health Pty Full time

    Loyalty Promotions Specialist - DB ApprovedThis is a great opportunity to join a market leading organisation who put their pepole first.19th August, 2025About DBG Health & IPA:DBG Health is a leading independent health, wellness, and beauty company headquartered in Melbourne. With a team of over 800 dedicated professionals, we are committed to delivering...