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Job Description

As a Guest Service Agent, you will be the first point of contact for our guests and play a crucial role in ensuring they have an exceptional experience at our hotel.

You will be responsible for greeting and welcoming guests, handling check-in and check-out procedures, managing guest bookings, and resolving any issues that may arise during their stay.

Our ideal candidate will be a team player with excellent communication and problem-solving skills, who is able to work well under pressure and provide exceptional customer service.

Key Responsibilities:

  • Greet and welcome guests, responding to their queries and concerns in a professional and courteous manner.
  • Manage guest bookings, including checking availability, processing payments, and updating guest records.
  • Resolve any issues that may arise during a guest's stay, such as complaints or problems with their room.
  • Work collaboratively with other departments to ensure seamless delivery of services and exceed guest expectations.
Required Skills & Qualifications

To succeed in this role, you will need:

  • Previous experience in a front office position or similar role.
  • Excellent communication and interpersonal skills, with the ability to build rapport with guests and colleagues alike.
  • Strong problem-solving skills, with the ability to think on your feet and resolve complex issues.
  • Basic math skills and proficiency in computer software, including property management systems (PMS).
  • Availability to work a rotating roster, including evenings, weekends, and public holidays.
Benefits

As a valued member of our team, you can expect:

  • A competitive salary package, plus bonuses and incentives.
  • A range of benefits, including free meals, uniforms, and access to exclusive discounts and promotions.
  • Ongoing training and development opportunities, to help you grow and succeed in your career.
  • A fun and dynamic work environment, with a focus on teamwork and collaboration.
Others

We are committed to creating an inclusive and supportive workplace culture, where all team members feel valued and respected. If you share our values and are passionate about delivering exceptional guest experiences, we would love to hear from you