Aged Care Quality and Compliance Specialist

1 week ago

Sydney, New South Wales, Australia beBeeCompliance Full time $100,000 - $130,000
Job Title

Aged Care Quality and Compliance Specialist

Our organization is seeking a highly skilled Aged Care Quality and Compliance Specialist to enhance the quality and safety of aged care services by managing complaints and ensuring compliance with regulations.

  • Managing complaints from external agencies, responding to reports and requests from the Aged Care Quality and Safety Commission, and providing guidance on submissions for the Serious Incident Response Scheme.
  • Ensuring timely submission of responses and evidence, and educating site teams to effectively respond to complaints and support compliance with the Aged Care Standards and Act.
  • Tracking timelines for follow-up responses to meet legislative requirements.
Requirements

Essential Qualifications and Skills:

  • Qualifications or demonstrated recent relevant experience in complex complaints resolution/management.
  • Minimum 3 years' experience in residential aged care.
  • Proven experience and knowledge of accreditation and quality frameworks, and sound knowledge of the Aged Care Quality and Safety Standards.
  • Deep knowledge and understanding of aged care policy issues, particularly regarding evidence-based practices, aged care quality systems, funding, and legislation.
Benefits

This role offers a hybrid-working model combining flexibility with collaboration. The team is asked to have a minimum of three days in the office or on-site at a home (so two days working from home).

Others

The ability to travel between sites as required, current driver licence. Proficiency in the use of complaints management systems and software essential for effectively handling and resolving customer complaints. Attention to detail in documentation and tracking is also crucial.

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