Compliance And Quality Manager

2 days ago

Sydney, New South Wales, Australia Lutheran Community Care Full time

**About us**:
Lutheran Services is a not-for-profit organisation that has been serving the people and communities of Queensland since 1935. We provide quality, contemporary care and support for people of all backgrounds, at more than 20 locations throughout Queensland.

Our dedicated workforce of nearly 1800 makes a difference to the lives of many people every day. They bring our vision to life - helping those we serve to pursue the lives they hope for and enabling the communities we are part of to thrive.

This function is part of our Support Centre based in Milton, however you will enjoy flexibility in where you work from. You will be joining a cohesive team that has undergone a transformation and is now embedding the great ways it works to help Lutheran Services take the next steps in our organisational journey.

**About the opportunity**:
This position reports into a newly created specialist role General Manager - Quality & Service Support. This role has been designed to lead the Quality function and to be able to offer practical support and advice to the business in the areas of quality processes, compliance, and safety.

In this position you will establish, refine, review, and educate Lutheran Services geographically dispersed Aged and Community Care teams on our quality and accreditation management processes. This will ensure organisational oversight of compliance with the standards and continuous improvement and to provide strategic advice regarding continuous improvement strategies and operationalising legislative and compliance changes.

You will continue to lead and mentor the Quality Accreditation team members to be able to confidently support sites during external audit visits and in managing complaints and continuous quality improvement plans.

**About you**:
As an experienced Quality Professional who has managed dispersed teams previously, you will have a relevant Bachelor's Degree e.g. Social Science, Clinical, Management), and/or Certificate IV or above in Management.

You will bring demonstrated experience in use of and understanding in Quality Management Systems and databases. An understanding of current and emerging aged care and community service industry trends and models of service delivery (including NDIS, Aged Care Quality Standards) will be highly regarded.

You will enjoy the opportunity to lead a team who take a partnering and co-design approach with the services and who are willing and able to learn from and support their peers.
- Please note there will be intra-state travel required.

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