Customer Service Specialist

5 days ago


Adelaide, South Australia National Pharmacies Full time

About the Role:

We are seeking a highly skilled and enthusiastic Customer Service Specialist to join our Optical team. As an Optical Advisor, you will be responsible for delivering exceptional customer service, providing personalized optical solutions, and assisting customers with all their eye care needs.

Your Key Responsibilities:

  • Provide friendly and professional customer service, ensuring a positive experience for every customer
  • Suggest products that meet customers' needs and close sales
  • Explain how products work and demonstrate how to use them
  • Commit to attending regular training to stay up-to-date on the latest products and services
  • Operate cash registers and EFTPOS facilities efficiently and accurately
  • Manage inventory and ensure displays are merchandised appropriately
  • Work flexible hours, including day, evening, and weekend shifts

Requirements and Qualifications:

  • Well-developed communication and interpersonal skills
  • Excellent personal and professional presentation
  • Energetic and dedicated to providing exceptional customer service
  • Cash handling and EFTPOS experience
  • Ability to work flexible hours
  • Willingness to supply or undergo a police check prior to commencement
  • Ideal Certificate IV in Optical Dispensing or willingness to undertake relevant on-the-job training
  • Current driver's license and reliable motor vehicle

About Us:

National Pharmacies is a mutual organization that has cared for the community for over 100 years. Our vision is to create a healthier nation, one member at a time. We pride ourselves on providing high-quality customer service, professional advice, and a wide range of products and services.

What We Offer:

  • A competitive salary of $60,000 - $80,000 per annum, depending on experience
  • Comprehensive training and development opportunities
  • Generous employee discounts and allowances
  • Annual award nights and recognition programs
  • A fun and supportive work environment


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