AWS Cloud Infrastructure Support Specialist

4 weeks ago


North Sydney Council, Australia Amazon Corporate Services Pty Ltd Full time
About the Role

As a Support Engineer with Amazon Corporate Services Pty Ltd, you will be part of a diverse team responsible for the design, planning, delivery, and operation of all AWS global infrastructure. Your primary focus will be on troubleshooting, diagnosing, and supporting massive distributed AWS systems. You will be a point of escalation for complex issues, diving deep to find solutions and providing guidance and knowledge-sharing to the team.

Key Responsibilities

* Develop tools to identify and remediate hardware issues
* Drive operational efficiency improvements over the hardware fleet
* Initiate service improvements in the production environment
* Handle and troubleshoot support incidents within SLAs
* Assist in developing methods for incident reduction
* Monitor various data sources for unidentified fleet issues
* Participate in on-call rotation and provide after-hours support
* Collaborate with engineering teams to resolve customer issues

About the Team

Our team is passionate about solving problems, driven to serve customers, and fun to work with. We value work-life harmony and strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.

What We're Looking For

* 2+ years of software development, or 2+ years of technical support experience
* Experience scripting in modern programming languages
* Experience troubleshooting and debugging technical systems
* Experience in Unix

Preferred Qualifications

* Knowledge of web services, distributed systems, and web application development
* Experience troubleshooting & maintaining hardware & software RAID
* Experience with REST web services, XML, JSON
* Experience in SQL query writing

About Amazon

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Why Work at Amazon?

We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship, and other career-advancing resources here to help you develop into a better-rounded professional.

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