AWS Cloud Infrastructure Specialist

4 days ago


Sydney, New South Wales, Australia Amazon Full time

About the Role

We are seeking a skilled Data Center IT Operations Technician to join our team at Amazon. As a Data Center IT Operations Technician, you will be responsible for installing and troubleshooting the infrastructure that supports the AWS cloud.

Key Responsibilities

  • Escalation point and technical troubleshooter for all Systems and problems
  • Deep diving into Linux server issues
  • Remediation of physical layer outages, both Systems & Network
  • Remediation or recovery of physical power issues on racks and participate in Data Center power & cooling events
  • Shift work (4 days on and 4 days off including night shifts on a rotational basis)
  • Install & configure racks of hosts in line with internal SLAs
  • Triage & resolve trouble tickets for all devices in your region
  • Physical replacement of server and network device parts
  • Ensure correct rotation of parts & spares
  • Enforcing Amazon's Security Best Practices
  • Interact with third party vendors & contractors
  • Engage with Remote Hands & Eyes in EU Regional Cloudfront POPs
  • Participate in and deliver on a number of high impact small to mid-scale projects

About the Team

You will join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You will collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers.

About AWS

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

What We Offer

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.

Basic Qualifications

2+ years of computer hardware troubleshooting and repair experience

1+ years of computer networking experience

High school or equivalent diploma

Preferred Qualifications

Experience dealing effectively with customers during problem resolution and operating efficiently under pressure

Knowledge of server hardware and components

Hands-on experience with one or more of the follow hardware platforms (e.g. Dell, HP, Supermicro) is a plus



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