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Customer Experience Solutions Professional

1 month ago

Melbourne, Victoria, Australia The Good Guys Full time

About Us

The Good Guys is a leading Australian electrical and appliance retailer with a strong focus on delivering exceptional customer experiences.

We're driven by our purpose to help families live better for less, and we're committed to making a positive impact in the communities we serve.

As a Customer Experience Solutions Professional, you'll play a vital role in ensuring that our customers receive timely and effective support across multiple channels.

Key Responsibilities:

  • Deliver efficient order fulfillment and resolve customer queries in a prompt and professional manner.
  • Provide timely responses to digital, social, chat, and telephone-based requests, ensuring that customers receive effective resolution of complaints.
  • Manage third-party sales and payment channel enquiries, facilitating issue resolution and minimizing reputational risk or financial loss.
  • Identify and escalate website defects to trigger corrections and prevent potential issues.
  • Collaborate with stores and other teams to resolve issues efficiently, as required.

Requirements:

  • Availability to work on a rotating roster, including public holidays and weekends.
  • Proven customer service skills and experience in a similar role.
  • Able to multitask and follow processes effectively.
  • Excellent time management and organizational skills.
  • Ability to work well within a team environment and communicate effectively.
  • Accuracy and attention to detail.
  • Intermediate computer and numerical skills required.

Benefits:

  • $65,000 - $85,000 per annum, depending on experience.
  • Generous hourly rates.
  • Opportunities for growth and career development.
  • A dynamic and fast-paced work environment.
  • Competitive package, great employee discounts, paid parental leave, novated leasing, and more.

Salary: $70,000 - $80,000 per annum, based on experience.