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Customer Experience Specialist
2 months ago
Job Title: Voice of Customer Specialist
Company: StudentUniverse
Job SummaryWe are seeking a highly skilled Voice of Customer Specialist to join our team at StudentUniverse. As a Voice of Customer Specialist, you will be responsible for managing our Voice of Customer (VoC) programs, analyzing customer feedback, and providing insights to inform business decisions.
Key Responsibilities- VoC Program Management: Manage VoC programs in Qualtrics, update survey configurations, develop new surveys, and automate processes to improve efficiency.
- Data Analysis: Analyze customer feedback, identify trends, and provide insights to inform business decisions.
- Stakeholder Engagement: Engage with key stakeholders across the globe, provide expert advice on VoC programs, and drive business decisions.
- Reporting and Insights: Develop reports and insights to inform business decisions, connect CX metrics with business KPIs, and consolidate customer experience-related insights.
- Experience: Experienced in using Qualtrics or similar platforms, survey design, data analysis, and reporting.
- Skills: Excellent stakeholder engagement and communication skills, comfortable with navigating complex data systems, knowledgeable about change management, and capable of building PowerBI reports.
- Culture: Inclusive company culture with a team-oriented environment.
- Development: Individualized learning and development pathways.
- Benefits: Exclusive staff discounts, travel discounts, flexibility, and corporate health discounts.
