Customer Experience Specialist
2 weeks ago
The Voice of Customer (VoC) Specialist plays a pivotal role in Flight Centre Travel Group's corporate business, driving customer-centricity and informing strategic initiatives. This role is responsible for managing VoC programs in Qualtrics, ensuring seamless stakeholder engagement, and delivering actionable customer insights.
Key Responsibilities:- Manage VoC programs in Qualtrics, including survey configuration, development, and automation.
- Engage with key stakeholders globally, providing expert advice on VoC programs and driving customer understanding.
- Act as the central knowledge hub for customer insights, connecting CX metrics with business KPIs and consolidating customer experience-related insights.
- Leverage VoC data and complementary operational data to generate deep customer insights, informing CX strategies and solution design.
- Experience in using Qualtrics or similar platforms to manage a VoC program.
- Excellent stakeholder engagement and communication skills.
- Comfortable with navigating complex data systems for survey contact list automations.
- Knowledgeable about change management and capable of building PowerBI reports.
- A dynamic and inclusive company culture.
- Individualized Learning & Development pathway options.
- Exclusive Staff Discounts and Travel Discounts.
- Flexibility in work arrangements.
- Corporate Health Discounts and Mental Health Support.
- Regular awards nights and social team-building events.
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Customer Experience Specialist
4 weeks ago
Brisbane, Queensland, Australia Bare Cremation Full timeAbout Bare CremationBare Cremation is a pioneering technology company revolutionizing the funeral industry by providing a stress-free and affordable experience for Australians.Our mission is to make funerals simple and inexpensive, and we're looking for a dedicated Customer Care Specialist to help us achieve this goal.Job SummaryWe're seeking a compassionate...
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Customer Experience Specialist
3 weeks ago
Brisbane, Queensland, Australia Aphex Full time{"title": "Customer Experience Specialist", "description": "About AphexWe're a construction technology company on a mission to revolutionize the industry with our live, multiplayer planning platform.Our platform allows construction teams to plan and communicate their work with complete visibility of everything happening around them.We're looking for a...
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Customer Experience Specialist
4 weeks ago
Brisbane, Queensland, Australia Flight Centre Travel Group Full timeCustomer Experience SpecialistFlight Centre Travel Group is seeking a skilled Customer Experience Specialist to join our team. As a key member of our corporate business, you will play a central role in driving customer-centricity across the organization.Key Responsibilities:Manage and maintain our Voice of Customer (VoC) programs in Qualtrics, ensuring...
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Customer Experience Specialist
3 weeks ago
Brisbane, Queensland, Australia Aphex Full timeAbout AphexAphex is a construction technology company that aims to revolutionize the way construction teams plan and collaborate. Our platform provides a live, multiplayer planning experience that allows teams to work together seamlessly.The RoleWe are seeking a Customer Experience Specialist to join our team. As a Customer Experience Specialist, you will be...
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Customer Experience Specialist
3 weeks ago
Brisbane, Queensland, Australia Bare Cremation Full timeAbout Bare CremationBare Cremation is a pioneering technology company revolutionizing the funeral industry by providing a stress-free and affordable experience for Australians.Our mission is to make funerals simple and inexpensive, and we're looking for a dedicated Customer Care Specialist to help us achieve this goal.Job SummaryWe're seeking a compassionate...
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Customer Experience Specialist
1 month ago
Brisbane, Queensland, Australia Aphex Full time{"title": "Customer Experience Specialist", "description": "About AphexWe're on a mission to revolutionize the construction industry by making it easier for teams to plan and communicate their work. Our platform provides a live, multiplayer planning experience that replaces the need for spreadsheets, whiteboards, and other outdated tools.As a Customer...
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Customer Experience Specialist
1 month ago
Brisbane, Queensland, Australia Aphex Full time{"title": "Customer Experience Specialist", "description": "About AphexWe're on a mission to revolutionize the construction industry by making it easier for teams to plan and communicate their work. Our platform provides a live, multiplayer planning experience that replaces the need for spreadsheets, whiteboards, and other outdated tools.As a Customer...
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Customer Experience Specialist
3 weeks ago
Brisbane, Queensland, Australia Bare Cremation Full timeAbout Bare CremationBare Cremation is a pioneering technology company revolutionizing the funeral industry by providing a stress-free and affordable experience for Australians.Our mission is to make funerals simple and inexpensive, and we're committed to delivering exceptional customer experiences.Job Title: Customer Care SpecialistWe're seeking an...
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Customer Experience Specialist
7 days ago
Brisbane, Queensland, Australia Spotlight Group Full timeAt Spotlight Group, we're passionate about delivering exceptional customer experiences. As a Customer Experience Specialist, you'll play a vital role in ensuring our customers receive the best possible service.As a key member of our team, you'll be responsible for:Providing personalized support to customersAssisting with product inquiries and...
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Customer Experience Specialist
1 month ago
Brisbane, Queensland, Australia Aphex Full time{"title": "Customer Experience Specialist", "description": "About AphexWe're on a mission to revolutionize the construction industry by making it easier for teams to plan and communicate their work. Our platform provides a live, multiplayer planning experience that replaces the need for spreadsheets, whiteboards, and other outdated tools.As a Customer...
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Customer Experience Specialist
1 month ago
Brisbane, Queensland, Australia Aphex Full time{"title": "Customer Experience Specialist", "description": "About AphexWe're on a mission to revolutionize the construction industry by making it easier for teams to plan and communicate their work. Our platform provides a live, multiplayer planning experience that replaces the need for spreadsheets, whiteboards, and other outdated tools.As a Customer...
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Customer Experience Specialist
3 weeks ago
Brisbane, Queensland, Australia Aphex Full timeAbout AphexAphex is a pioneering construction technology company that's revolutionizing the way teams plan and collaborate on infrastructure projects. Our mission is to make construction planning easier, more efficient, and more productive.The RoleWe're seeking a talented Customer Experience Specialist to join our team in Brisbane. As a key member of our...
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Customer Experience Specialist
3 weeks ago
Brisbane, Queensland, Australia Aphex Full timeAbout AphexAphex is a pioneering construction technology company that's revolutionizing the way teams plan and collaborate on infrastructure projects. Our mission is to make construction planning easier, more efficient, and more productive.The RoleWe're seeking a talented Customer Experience Specialist to join our team in Brisbane. As a key member of our...
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Customer Experience Specialist
4 weeks ago
Brisbane, Queensland, Australia Aphex Full time{"title": "Customer Experience Specialist", "description": "About AphexWe're a construction technology company on a mission to improve the industry's productivity. Our platform allows teams to plan and communicate their work with complete visibility.As a Customer Experience Specialist, you'll be the bridge between our product and users. You'll work with our...
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Customer Experience Specialist
3 weeks ago
Brisbane, Queensland, Australia Aphex Full time{"title": "Customer Experience Specialist", "description": "About AphexWe're a construction technology company on a mission to improve the industry's productivity. Our platform allows teams to plan and communicate their work with complete visibility.We're looking for a Customer Experience Specialist to join our team in Brisbane. As a product-led team with a...
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Customer Experience Specialist
21 hours ago
Brisbane, Queensland, Australia Aphex Full timeAbout AphexWe're a construction technology company on a mission to make it easier for teams to plan and communicate their work with complete visibility.Our platform allows anyone on a project to plan and communicate their work with complete visibility of everything happening around them.We're looking for a Customer Experience Specialist to join our team...
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Customer Experience Specialist
7 days ago
Brisbane, Queensland, Australia Spotlight Retail Group (SRG) Full timeAt Spotlight Retail Group (SRG), we're passionate about delivering exceptional customer experiences. As a Customer Experience Specialist, you'll play a vital role in helping us achieve this goal.As a part-time team member, you'll be responsible for:Providing outstanding customer service and supportAssisting customers with their craft and sewing needsWorking...
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Customer Experience Specialist
1 week ago
Brisbane, Queensland, Australia Aphex Full timeAbout AphexAphex is a pioneering construction technology company that's revolutionizing the way teams plan and collaborate on infrastructure projects. Our mission is to make construction planning more efficient, effective, and enjoyable for everyone involved.The RoleWe're seeking a talented Customer Experience Specialist to join our team in Brisbane. As a...
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Customer Experience Specialist
2 weeks ago
Brisbane, Queensland, Australia Aphex Full timeAbout AphexAphex is a pioneering construction technology company that's revolutionizing the way teams plan and collaborate on infrastructure projects. Our mission is to make construction planning more efficient, effective, and enjoyable for everyone involved.The RoleWe're seeking a talented Customer Experience Specialist to join our team in Brisbane. As a...
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Customer Experience Specialist
1 month ago
Brisbane, Queensland, Australia Flight Centre Travel Group Full timeCustomer-Centric Role at Flight Centre Travel GroupThe Voice of Customer (VoC) Specialist plays a pivotal role in shaping the customer experience across Flight Centre Travel Group's corporate business. This position is instrumental in driving customer-centricity and bringing customer perspectives to every decision-making process.Key Responsibilities:Manage...