Customer Experience Specialist
1 week ago
Aphex is a pioneering construction technology company that's revolutionizing the way teams plan and collaborate on infrastructure projects. Our mission is to make construction planning more efficient, effective, and enjoyable for everyone involved.
The RoleWe're seeking a talented Customer Experience Specialist to join our team in Brisbane. As a key member of our Customer Experience team, you'll play a vital role in ensuring our customers have an exceptional experience with our platform. Your primary responsibilities will include:
- Providing top-notch support to our customers via live chat, email, and phone
- Collaborating with our UX team to identify areas for improvement and drive product evolution
- Analyzing customer feedback and session data to inform product decisions
- Documenting feature requests and bug reports
- Testing and validating new features and releases
We're looking for someone who is passionate about delivering exceptional customer experiences, has a growth mindset, and is eager to learn and grow with our company. If you're a team player who is comfortable working in a fast-paced environment and is excited about the opportunity to make a real impact, we'd love to hear from you.
What We OfferAs a member of our team, you'll enjoy a range of benefits, including:
- Opportunities for professional growth and development
- A competitive salary and benefits package
- A flexible, remote-first working arrangement
- Access to the latest technology and tools
- A fun and supportive team culture
If you're interested in this exciting opportunity, please submit your application, including your resume and a cover letter outlining your experience and qualifications. We can't wait to hear from you
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