Customer Experience Specialist

3 weeks ago


Brisbane, Queensland, Australia Aphex Full time
About Aphex

Aphex is a pioneering construction technology company that's revolutionizing the way teams plan and collaborate on infrastructure projects. Our mission is to make construction planning easier, more efficient, and more productive.

The Role

We're seeking a talented Customer Experience Specialist to join our team in Brisbane. As a key member of our Customer Experience team, you'll play a critical role in ensuring our customers have an exceptional experience with our platform.

As a Customer Experience Specialist, you'll be responsible for:

  • Providing top-notch support to our customers via live chat, email, and phone
  • Collaborating with our UX team to identify areas for improvement and drive product evolution
  • Analyzing customer feedback and session data to inform product decisions
  • Documenting feature requests and bug reports
  • Testing and validating new features and releases

You'll have the opportunity to work closely with our product team to shape the future of our platform and make a real impact on the construction industry.

What We're Looking For

We're looking for someone who is passionate about delivering exceptional customer experiences, has a growth mindset, and is eager to learn and take on new challenges. If you're a team player with excellent communication skills and a keen eye for detail, we'd love to hear from you.

As a bonus, experience in customer-facing roles, fast-moving SaaS businesses, and construction is a plus, but not required.

What We Offer

We're proud to offer a range of benefits that will make you feel valued and supported, including:

  • Opportunities for equity incentives and professional growth
  • Flexible, remote-first working with access to a convenient WeWork office
  • Macbook Pro and training allowance
  • 1-week training leave to upskill yourself
  • A fun-loving company culture that believes in enjoying our work

Join us on a mission to improve an industry that contributes to around 10% of GDP but is less productive than 20 years ago. Let's work together to make a real difference



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