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Event Services Captain in Queensland

2 months ago


Brisbane, Queensland, Australia Echo Entertainment Group Full time

**About the Role**

We are seeking an experienced and dynamic Event Floor Supervisor to join our Event Services team at The Star Gold Coast. As a key member of our team, you will be responsible for supervising and guiding team members, ensuring exceptional customer service, and maintaining high performance standards.

**Key Responsibilities:**

  • Supervise and train team members to ensure they have the skills and knowledge to deliver exceptional customer service.
  • Oversee and manage the event floor service flow, ensuring seamless operations and high-quality service delivery.
  • Provide feedback and coaching to team members to improve performance and productivity.
  • Collaborate with the Assistant Floor Manager to ensure smooth business operations and achieve departmental goals.
  • Monitor and maintain a safe and secure environment for guests and team members.

**Requirements:**

  • Proven experience in a hospitality or events management role, with a strong focus on customer service and team management.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with team members and guests.
  • Ability to work in a fast-paced environment, with a high level of energy and enthusiasm.
  • Valid Responsible Service of Alcohol accreditation.

**What We Offer:**

  • A dynamic and supportive work environment, with opportunities for career growth and development.
  • A competitive salary and benefits package, including discounts on accommodation and dining.
  • A range of flexible working options, including part-time and full-time roles.
  • Ongoing training and development opportunities, to help you achieve your career goals.