Luxury Sales Development Coach

4 days ago

Brisbane, Queensland, Australia Tiffany & Co Full time

About the Opportunity

Tiffany & Co. is seeking a highly skilled Luxury Sales Development Coach to partner with our store leaders and retail teams in Brisbane.

As the ideal candidate, you will have exceptional facilitation, communication, and interpersonal skills, enabling you to effectively coach teams to ensure sales and service standards are consistently high and brand behaviors are demonstrated across the market.

The successful candidate will be responsible for observing and monitoring client interactions on the sales floor, identifying areas of improvement, and providing constructive feedback to the retail sales teams.

Additionally, this role involves coaching for performance by partnering with store leaders to identify opportunities through observation, sales dashboards, and NPS scores.

An exciting aspect of this position is the opportunity to train needs assessment, reviewing sales and KPI performance of the store and Client Advisors, as well as training preparation and delivery, preparing and delivering client service, sales, and product training programs.

This Luxury Sales Development Coach will also be responsible for assessing the impact of training on Client Advisor and overall store performance and offering coaching to leaders and Client Advisors to further embed concepts learned at formal training.

Key Responsibilities:

  • Coach teams to achieve high sales and service standards
  • Monitor client interactions and provide constructive feedback
  • Identify opportunities for growth and development
  • Deliver training programs to improve client service and sales skills

Requirements:

  • Strong facilitation, communication, and interpersonal skills
  • Ability to interact with all levels of employees
  • Exhibits strong self-awareness
  • Empowers team and holds self and others accountable
  • Instills confidence and capacity to succeed

Preferred Qualifications:

  • Jewelry industry experience
  • Graduate gemologist degree or previous Gemological Association of Australia (GAA) or GIA course work
  • Training and development experience (facilitation skills)

What We Offer:

  • Competitive salary: $80,000 - $110,000 per annum
  • Employee merchandise benefits and milestone gifts
  • High performing, caring, fun, and dynamic team environment
  • Endless career opportunities with LVMH
  • Never-ending training and individual up-skilling opportunities
  • Great mentoring from experienced management team
  • Global opportunities for networking and cross-collaboration
  • Wellbeing and Charitable Giving/Volunteering Program
  • A vibrant, positive, innovative, and collaborative team culture

About Tiffany & Co.

Tiffany & Co. is one of the world's most recognizable luxury jewelry brands, synonymous with elegance, innovative design, fine craftsmanship, and creative excellence.

We create exquisite designs and romantic ideals, building a legacy that spans 185 years.

Our employees are passionate, kind, and professionally committed, delivering the Tiffany Experience to every client and recognizing excellence in service.

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