Luxury Retail Leadership Developer

3 days ago

Brisbane, Queensland, Australia Tiffany & Co Full time

About the Opportunity:

We are seeking a highly skilled Luxury Retail Leadership Developer to join our team in Brisbane. As a key member of our leadership team, you will partner with our store leaders and retail teams to ensure sales and service standards are consistently high and brand behaviors are demonstrated across the market.

Key Responsibilities:

  • Supporting our leadership teams coach our people, by monitoring and observing client interactions on the sales floor and sharing strengths and areas of improvement with the retail sales teams.
  • Coaching for performance by partnering with store leaders to identify store opportunities through observation, sales dashboards and NPS scores.
  • Training needs assessment - reviewing sales and KPI performance of the store and Client Advisors.
  • Training preparation and delivery - prepare and deliver a range of client service, sales and product training programs including our new starter onboarding.
  • Monitor and review - assess the impact of training on Client Advisor and overall store performance and offer coaching to leaders and Client Advisors to further embed concepts learnt at formal training.

Requirements:

  • $85,000 per annum + Superannuation + Bonuses
  • Strong facilitation, communication, and interpersonal skills.
  • Ability to interact with all levels of employees.
  • Exhibits strong self-awareness.
  • Empowers team and holds self and others accountable.
  • Instills confidence and capacity to succeed.
  • Fosters a learning environment and mindset.
  • Embraces challenges and encourages others to do so.

Benefits:

  • Employee merchandise benefits and milestone gifts.
  • High performing, caring, fun and dynamic team.
  • Endless career opportunities with the world's largest luxury group - LVMH.
  • Never-ending training and individual up-skilling opportunities.
  • Great mentoring from highly experienced management team.
  • Global opportunities for networking and cross-collaboration.
  • Wellbeing and Charitable Giving/Volunteering Program.
  • A vibrant, positive, innovative and collaborative team culture.

About Tiffany & Co:

Tiffany & Co. is one of the world's most recognizable luxury jewelry brands. The Tiffany name has become synonymous with elegance, innovative design, fine craftsmanship and creative excellence with a reputation for the finest jewelry and effortless style.

For 185 years, Tiffany has created a legacy of exquisite designs and romantic ideals. Tiffany & Co.'s rich heritage of celebrated artists, historic milestones and magnificent jewelry creates the foundation from which our employees build upon each day. Tiffany employees are passionate, kind and professionally committed.

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