Energy Storage Solutions Specialist

3 days ago

Brisbane, Queensland, Australia beBeeStorage Full time $90,000 - $120,000

About this role:

Job Description

This is an exciting opportunity to join a leading energy storage solutions company and be part of a team that provides innovative and reliable solutions to customers.

We are seeking a highly skilled Technical Support Engineer who will provide technical assistance via phone and email, utilizing customer complaint software to track issues and respond promptly.

The ideal candidate will have a strong analytical background and excellent communication skills, with the ability to analyze trends and prepare detailed fault analysis reports.

You will also play a key role in compiling product quality issues, gathering requirements and feedback, and communicating with quality teams to drive product enhancements.

In addition, you will manage post-sales documentation and establish effective customer communication.

Key Responsibilities:

  • Remote Support: Provide technical assistance via phone and email
  • Occasional onsite travel for tasks like software upgrades, network configuration, and system support
  • Fault Analysis and Reporting: Gather data, analyze trends, and prepare detailed fault analysis reports
  • Compile Product Quality Issues: Collect requirements, feedback, and communicate with quality teams
  • Manage post-sales documentation and establish effective customer communication

Requirements:

  • Bachelor's degree or higher in Electrical Engineering, Energy Engineering, or related field
  • Prior experience in the energy storage industry, especially in solar inverters, is preferred
  • Analytical Skills and Troubleshooting skills
  • Excellent written and verbal communication skills, Fluent spoken English
  • Team player with collaboration skills to resolve complex technical issues
  • Fast learner, willing to learn new tools and technologies
Qualifications

To succeed in this role, you should have:

  • A strong understanding of energy storage solutions and technical support principles
  • Excellent problem-solving and analytical skills
  • Strong communication and interpersonal skills
  • The ability to work effectively in a team environment
  • A fast learning attitude and willingness to learn new tools and technologies

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