Front Office Guest Experience Champion

2 weeks ago

Melbourne, Victoria, Australia beBeeGuest Full time $60,000 - $80,000
Job Description

As a Guest Services Manager, you will be responsible for mentoring and coaching the Front Office Guest Service Agents team. You will manage shifts, ensuring exceptional guest service, including check-in, check-out, and related services.

  • Assist the Front Office Manager with daily operations management
  • Manage and support the Front Office team to meet brand standards and exceed guest expectations
  • Handle guest requests, inquiries, and complaints promptly
  • Address management issues or emergencies and record/resolve as necessary
  • Support Maintenance and Housekeeping outside business hours
  • Participate in Reservations quality checks and inventory management
  • Maximise sales revenues through up-selling and marketing programs
  • Maintain professional team dynamics and stay updated on VIP guest movements, hotel events, local attractions, and activities
Required Skills and Qualifications
  • A minimum of 1 year experience in a leadership front office role in a similar sized hotel
  • Fluent English communication skills with guests and team members
  • Excellent leadership, interpersonal, training, and development skills
  • Passion for delivering exceptional guest experiences
  • Ability to resolve problems/conflicts and work under pressure
  • Well-presented, organised, and calm personality
  • High level of IT skills, including Excel and Word
Benefits
  • Worldwide travel discounts
  • 25% off Food & Beverage in hotels
  • Free dry cleaning for uniforms
  • Access to growth and development opportunities from top providers
  • Personal wellbeing culture and Employee Assistance Programs
  • Team Member Recognition Programs
  • Hilton's corporate social responsibility goals and volunteering opportunities
Others

The ideal candidate will be well-presented, organised, and calm with excellent communication and interpersonal skills.

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