Front Office Guest Service Coordinator

2 days ago

Melbourne, Victoria, Australia beBeeReception Full time $40,000 - $60,000

Are you passionate about delivering exceptional guest experiences?

About the Role

This is an exciting opportunity to join a dynamic team as a Front Office Receptionist.

As a key member of our front office team, you will be responsible for providing excellent customer service, handling guest queries efficiently and effectively, and ensuring that every interaction with guests and colleagues is positive and respectful.

Key Responsibilities:
  • Take initiative to ensure seamless interactions with guests and colleagues.
  • Support your colleagues in creating trust and empowering them to deliver outstanding service.
  • Treat guests and colleagues from diverse backgrounds with respect and sensitivity.
  • Advocate for loyalty programs by promoting them to non-members.
  • Check guests in and out accurately, maintaining up-to-date accounts.
  • Take bookings, provide information, and enter reservations.
  • Address guest requests and complaints positively.
  • Liaise with internal departments to assist guests and advise on room moves.
Requirements:
  • Previous front office reception experience is desirable.
  • You possess a professional telephone manner and exceptional customer service skills.
  • Excellent communication, interpersonal, and time management skills are essential.
  • A friendly and positive attitude, along with a love of teamwork, is necessary for this role.
  • Previous experience with Opera is advantageous but not mandatory.

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