Airport Check-In Crew Member

4 weeks ago

East Ballina, New South Wales, Australia Oceania Ground Force Full time
About the Role

Oceania Ground Force is seeking a highly skilled and customer-focused individual to join our team as a Check-In Crew Member. As a key member of our airport operations team, you will be responsible for providing exceptional customer experiences to airline travellers.

Key Responsibilities
  • Greet customers warmly and ensure a smooth check-in process.
  • Verify travel documents and assign seats as required.
  • Issue boarding passes and baggage reclaim vouchers.
  • Assist with gate boarding procedures and manage passenger marshalling and disruption management.
Benefits

Oceania Ground Force offers a range of benefits to our employees, including:

  • Competitive pay rates above the Award.
  • 11.5% Superannuation contributions.
  • Shift penalties for early morning, evening, and overnight shifts.
  • Additional pay for weekend work (time and a half on Saturdays, double time on Sundays).
  • Company-provided uniform.
  • Comprehensive paid training and enrolment in a Cert III course.
  • Fatigue management strategies.
  • Rosters published two weeks in advance, offering flexibility for work/life balance.
  • Opportunities for internal promotions and secondments.
  • A supportive Employee Assistance Program.
Essentials

To be successful in this role, you will need to possess:

  • Professional appearance and demeanour.
  • High proficiency in spoken and written English.
  • Proficient computer skills.
  • Ability to pass Drug, Alcohol, and Audio tests (cost reimbursed after 6 months of employment).
  • Capability of obtaining an ASIC card (cost reimbursed after 6 months of employment).
  • Flexibility to work a rotating roster, including weekends and Public Holidays (e.g., Christmas).
  • Capacity to undertake shifts between 4-10 hours per day.
  • Ability to work any shift from 05:00 to 23:00.
  • Capacity to be able to work between 20 - 25 hours per week.
  • Availability for 2 weeks of full-time paid training.

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