Claims Operations Lead

2 weeks ago

Brisbane, Queensland, Australia beBeeLeadership Full time $120,000 - $170,000

Take the next step in your career with a challenging frontline leadership role at Monash University.

  • You will lead a team that manages all inbound mail for the Group from Brisbane based location only.
About the Role

The Leader Claims Operations oversees an operations team to drive efficiency, effectiveness, and quality for customers. This role includes managing personal injury products where applicable. Providing strong leadership, the Leader Claims Operations ensures both in-house and partnered teams meet work targets while prioritising and allocating activities to exceed customer expectations and maintain agreed service levels.

Key Responsibilities:
  • Actively motivate, develop, coach, and engage team members to drive results and create a high performing team.
  • Manage team performance to achieve departmental strategy, targets, goals, and budget.
  • Actively collaborate across the Division and Function to support the achievement of objectives.
  • Analyze data and reports to identify trends to continuously drive an improvement in business results.
  • Align team objectives to ensure effective delivery of our customer proposition.
Requirements:
  • 3–5 years' experience leading first-line teams, driving performance and engagement.
  • Operational improvement experience with both process and systems.
  • Proven ability to enhance team and individual performance.
  • Experience managing partnered teams to optimize performance, risk, and compliance.
  • Previous experience coaching and mentoring to develop technical expertise.

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