Technical Support Professional

1 week ago

Sydney, New South Wales, Australia beBeeTechnician Full time $73,290 - $121,710

About the Role

We are seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will provide technical support and troubleshooting for customers while delivering exceptional service.

Key Responsibilities

  • Develop knowledge and stay up-to-date on products and services to support efficient and high-quality repairs.
  • Support customers with product or software issues using care and empathy.
  • Troubleshoot, diagnose, and resolve service concerns for select hardware and software.
  • Work with team leaders to identify recurring repair problems and other service concerns.
  • Provide excellent service to customers by understanding their needs, identifying ownership opportunities, and presenting product recommendations.
  • Perform other tasks as needed, including supporting customer-facing activities.

Qualifications

  • Demonstrate technical expertise of products and services.
  • Ability to follow troubleshooting steps to identify the root cause of a technical issue in a customer service environment.
  • Care and strong interpersonal skills when navigating customer service issues.
  • Consistency in learning about and deepening understanding of products and services and third-party products.
  • Ability to work in a fast-paced environment and balance multiple tasks at once.
  • Teamwork skills, demonstrating shared responsibility and accountability with other team members.
  • Trustworthiness with sensitive or confidential information.
  • Curiosity and openness to learning from others and helping each other grow.

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