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Implementation Specialist

2 months ago

Melbourne, Victoria, Australia solera Full time

Job Title: Implementation Specialist

About the Role:

We are seeking an experienced Implementation Specialist to join our Professional Services team in Melbourne, Australia. As an Implementation Specialist, you will be responsible for managing projects to ensure the delivery of customer-focused products.

Key Responsibilities:

  • Support the pre and post-sales process by recommending best practice use of the established Solera product set.
  • Act as a technical customer-facing expert, able to communicate clearly and easily with both business and technical contacts.
  • Gather all customer requirements to deliver a thorough and customer-focused implementation and configuration strategy.
  • Ability to document test scenarios of configuration to support QA.
  • Collaborate with both configuration and training teams to deliver customer requirements and the broader Solera team to deliver new product developments.
  • On occasion, train the customer on the newly delivered configuration.
  • Cross-functional alignment with product and sales to ensure alignment on roadmap, and delivery in line with customer/revenue expectations.
  • Provide 3rd-level support on customer deliveries and SME products.

Requirements:

  • University Degree in Business, Engineering, Computer Science, or equivalent.
  • 7+ years of experience delivering large transformation programs, utilizing high-performing teams, ideally leveraging agile methodology.
  • Technical requirements gathering or business analysis experience, ideally in Automotive or Insurance markets, able to 'think out of the box' to deliver value solutions to customers.
  • Excellent customer-facing skills, collaboration, and communication.
  • Commercially aware and able to support sales opportunities to deliver best results with least cost.
  • Strong interpersonal skills, able to build relationships within the Professional Services team, passionate about collaborating and communicating with internal and external stakeholders.
  • Meticulous attention to detail.
  • Extensive use of JIRA, Confluence, and Office365.
  • Experience of technical implementations/integration project and configuration, particularly covering any of SOA, APIs, API management, SOAP, XSLT, Postman, Swagger, Oauth, XML, CSS.
  • Experience with Agile Methodologies such as Scrum, but also with more traditional structured approaches such as Waterfall project implementations.

About Solera:

Solera is a global leader in data and software services that strives to transform every touchpoint of the vehicle lifecycle into a connected digital experience. We provide products and services to protect life's other most important assets: our homes and digital identities.

What We Offer:

  • Terrific opportunity to work for a Global leader in SaaS.
  • Deliver leading-edge software for our customers, who include some of Australia's biggest brands.
  • Flexible work arrangements/hybrid work.
  • An ultra-modern, supportive, and fun workplace in based in the heart of Cremorne/Richmond (the Silicon Valley of Melbourne).