Strategic Client Growth Professional

5 days ago

Melbourne, Victoria, Australia beBeeCustomer Full time $150,000 - $180,000

Job Title: Senior Customer Success Manager

Key Role Overview

This critical position combines project management, hands-on execution, strategic process improvement, and customer advocacy to drive exceptional client outcomes and long-term retention.

You will lead the overall implementation of onboarding high-value clients - owning all aspects from project management to account management.

Responsibilities:
  • Lead the onboarding of larger merchants, including facilitating cross-functional project management with sales, operations, product, and other teams for successful setup.
  • Improve the onboarding process to ensure smooth client transitions, set right expectations, and provide proactive guidance.
  • Act as primary point of contact for high-value clients, fostering strong partnerships to deliver strategic value and operational excellence.
  • Facilitate problem-solving for complex customer escalations by being the on-site liaison between warehouse operations and remote customer support teams.
  • Analyse data to proactively monitor performance and identify operational or commercial risks.
  • Act as voice of the customer, collecting feedback, analysing data, and synthesising insights for tech and operations teams.
Requirements:
  • A minimum of 5 years of professional experience in Customer Success, Project Management, Technical Account Management, Implementation/Delivery Management, or similar business-facing roles.
  • Exceptional communication skills for diverse stakeholders, both written and oral.
  • A proven track record of solving complex problems spanning technical systems, supply chain constraints, and commercial relationships.
  • A strong commercial mindset and comfort discussing balance between client success and business viability.
  • Experience working cross-functionally with product, tech, and operations teams.
  • Excellent communication skills for simplifying complex issues for diverse audiences.
About Us

We are a deep-tech logistics company aiming to democratise and decarbonise logistics. We offer AI-powered robotic fulfilment for retailers, eliminating inefficiencies and reducing costs.

We welcome people from all backgrounds and believe that everyone should bring their whole self to work, valuing unique contributions and perspectives.

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