Strategic Client Growth Manager

17 hours ago

Melbourne, Victoria, Australia beBeeCustomerSuccess Full time $110,000 - $130,000

Skillful Client Partnerships

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As a highly skilled Senior Customer Success Manager, you will be responsible for establishing and maintaining strong client relationships, driving value realization, and delivering exceptional customer experiences. Your primary objective will be to understand the clients' goals and challenges, provide tailored solutions, and develop strategic plans in partnership with your clients.

Main Responsibilities
  • Develop and maintain long-term partnerships with key clients, fostering trust and loyalty through proactive communication and timely issue resolution.
  • Stay up-to-date with our core product suite and leverage this knowledge to assist clients with adoption and feature utilization, ensuring they achieve maximum value from our solutions.
  • Collaborate closely with internal stakeholders to ensure seamless onboarding, high client satisfaction, and retention of our existing client base.
  • Set ambitious targets for your client portfolio and take ownership of driving growth and revenue expansion.

Requirements:

  • 5-7 years of experience in a Customer Success or Account Management role within a SaaS or technology company.
  • Excellent understanding of client needs, preferences, and expectations in software and subscription services.
  • Able to work effectively with sales counterparts to drive strategic planning and joint business development.

Preferred Qualifications

  • Experience working in the cybersecurity space would be beneficial.
  • Familiarity with Salesforce CRM, Gainsight, and other Customer Success tools would be an asset.

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