Gucci Client Service Ambassador
7 days ago
About the Role
Gucci is looking for a skilled Client Advisor to join our team in Australia. As a Client Advisor, you will play a key role in delivering exceptional customer service and providing a tailored Gucci experience for each client.
Your Key Responsibilities
- Drive and achieve individual and team KPIs, including sales targets, client outreaches, average ticket, NPS, and conversion rate.
- Engage with clients and build long-term relationships using various clienteling tools to cultivate brand loyalty.
- Participate in ongoing product knowledge and sales training modules in person and virtually through the Gucci Retail Training portal.
- Support the back-of-house team with cycle count and stock take processes as required.
Your Requirements
- Must have full availability across Monday – Sunday.
- Previous experience in luxury retail is advantageous.
- A brand ambassador with a passion for delivering great service.
- A team player willing to work together in achieving store targets and KPIs.
- Energetic with a positive attitude.
- Excellent communication skills, both verbal and written.
About Us
Gucci is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs, and sexual orientation – enriches the workplace. It opens opportunities for people to express their talent, both individually and collectively, and helps foster our ability to adapt to a changing world.
Why Work with Us?
This is a great opportunity to join the Gucci adventure and actively contribute to the development of the business. As a Client Advisor, you will have the chance to work with a talented team and develop your skills in a stimulating and fulfilling workplace environment.
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