Claims Management Specialist

1 day ago


City of Moreton Bay, Australia beBeeOperations Full time $90,000 - $110,000
Senior Claims Operations Manager

Lead a high-performing claims team by inspiring and motivating members to exceed operational metrics. Drive performance and deliver outstanding customer outcomes, especially for vulnerable clients.

  • Inspire and motivate your team to excel in claims processing, customer queries, and escalated issues.
  • Manage daily claims operations, overseeing workloads and setting performance goals.
  • Provide guidance and support to claims consultants regarding product knowledge and issue resolution.
  • Ensure compliance with internal policies, legislative standards, and regulatory requirements.
  • Monitor team productivity and performance reports, identifying trends and delivering coaching to enhance results.

Requirements:

  • Prior managerial or team leader experience, preferably in the claims or insurance sector.
  • Experience leading high-performance teams and developing people.
  • Excellent communication, interpersonal, and motivational skills.
  • Strong administrative skills with attention to detail.
  • Ability to thrive in a challenging and dynamic environment.


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