
Claims Management Specialist
1 day ago
Lead a high-performing claims team by inspiring and motivating members to exceed operational metrics. Drive performance and deliver outstanding customer outcomes, especially for vulnerable clients.
- Inspire and motivate your team to excel in claims processing, customer queries, and escalated issues.
- Manage daily claims operations, overseeing workloads and setting performance goals.
- Provide guidance and support to claims consultants regarding product knowledge and issue resolution.
- Ensure compliance with internal policies, legislative standards, and regulatory requirements.
- Monitor team productivity and performance reports, identifying trends and delivering coaching to enhance results.
Requirements:
- Prior managerial or team leader experience, preferably in the claims or insurance sector.
- Experience leading high-performance teams and developing people.
- Excellent communication, interpersonal, and motivational skills.
- Strong administrative skills with attention to detail.
- Ability to thrive in a challenging and dynamic environment.
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