Senior Claims Operations Manager

13 hours ago

City of Moreton Bay, Australia beBeeMotivator Full time $96,000 - $124,000
Job Description

We are seeking a skilled Team Leader to oversee the efficient processing of claims, ensuring exceptional customer service and effective risk management.

Key Responsibilities
  • Inspire and motivate your team to exceed performance metrics
  • Lead daily claims operations, overseeing workloads and setting goals
  • Provide guidance on claims processing, customer queries, or escalated issues
  • Ensure compliance with internal policies, legislative standards, and regulatory requirements
  • Share product knowledge and resolve escalated claims complaints

To succeed in this role, you will need prior managerial experience, excellent communication skills, and a strong understanding of the claims industry.

Requirements
  • Prior managerial or team leader experience (claims or insurance sector preferred)
  • Experience leading high-performance teams and developing people
  • Claims or insurance industry knowledge is advantageous
  • Excellent communication, interpersonal, and motivational skills
Benefits
  • Competitive salary package
  • Yearly KPI-based incentives with earning potential
  • Comprehensive onboarding and training program
  • Opportunities for progression across various leadership roles
  • Supportive and friendly team environment
  • Employee recognition and rewards

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