IT Incident Manager
2 weeks ago
A seasoned professional is required to manage incidents and problems within IT environments.
Responsibilities and Expectations
- Liaise with customers and resolver teams to determine priorities, resourcing, and timeframes for effective incident management.
- Accountable for delivering high-quality incident management processes within the engagement.
- Responsible for leading and directing a resolution team as a major incident manager while maintaining progress communication with the customer.
Required Skills and Qualifications
- Presentation skills: articulate technical and business value/outcomes to varying audiences.
- Strong written and verbal communication skills for client-facing roles and relationship building.
- Sound understanding of ITIL frameworks with practical experience in operating aligned incident and problem management processes.
- Ability to lead, direct, and provide training and guidance to resolution teams.
What We Offer
- Collaborative partnerships with diverse professionals.
- Exposure to large-scale transformation projects and opportunities for growth.
- Hybrid working arrangements, flexible work-life balance, and positive employee outcomes.
- Career development opportunities, including thinktanks, hackathons, and access to courses and external certifications.
- Total Reward package, including core and flexible benefits.
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