Executive Manager Estate Settlements and Specialised Services Lead

2 weeks ago


Lindfield, New South Wales, Australia Commonwealth Bank Full time

About the Role

The Commonwealth Bank of Australia is seeking an experienced leader to join its Estate Settlements and Specialised Services team as an Executive Manager. This is a critical role that requires exceptional leadership skills, strategic thinking, and a deep understanding of the banking industry.

The successful candidate will be responsible for leading a team of professionals who are dedicated to managing deceased estates, providing exceptional customer service, and ensuring that all operations are conducted in a safe and efficient manner.

Key Responsibilities

  1. Lead a team of professionals in managing deceased estates and providing exceptional customer service
  2. Develop and implement strategic plans to improve operational efficiency and reduce risk
  3. Build and maintain strong relationships with key stakeholders, including product, technology, and risk teams
  4. Collaborate with the Retail Operations extended leadership team to ensure that the objectives of the RO division are met and exceeded

Requirements

  • Demonstrable experience in leading large, complex operations
  • Excellent commercial acumen and analytical skills
  • Strong attention to detail and quality
  • Innovative and able to drive results
  • Excellent verbal and written communication skills
  • Proven capability in customer-obsessed practices and outcomes


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