Executive Manager Estate Settlements and Specialised Services

3 weeks ago

Lindfield, New South Wales, Australia Commonwealth Bank Full time
About the Role

The Commonwealth Bank is seeking an Executive Manager to lead the Estate Settlements and Specialised Services team. As a key member of the Chief Operations Office, you will be responsible for delivering brilliant customer service experiences every time, safely and efficiently.

Key responsibilities include:

  • Leading a team of operational experts to design and execute processes and services that meet customer needs
  • Developing and nurturing a caring, empathetic, and engaged team culture
  • Building and managing a strategic workforce plan to meet customer needs
  • Effectively managing and mitigating risk

Requirements

  • Demonstrable experience in leading large, complex operations
  • Excellent commercial acumen and analytical skills
  • Strong attention to detail and quality
  • Ability to manage multiple deliverables simultaneously
  • Innovative and results-driven
  • Excellent verbal and written communication skills
  • Proven capability in customer-obsessed practices and outcomes

About Us

The Commonwealth Bank is Australia's leading provider of integrated financial services. We are committed to continuously improving governance practices and ensuring that they are aligned with business, stakeholders, and customers' needs.

We are proud to support flexibility and are committed to making a difference in our customers' lives and the broader community.

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