Strategic Partnership Manager

2 weeks ago

City of Parramatta Council, Australia beBeeStrategic Full time $120,000 - $160,000
About Strategic Partnership

Mantel is an Australian-owned technology consulting business with expertise in Cloud, Data, Digital, Delivery & Security.

The Client Experience Team

Focused on long-standing relationships, the Client Experience team works closely with clients to understand their business needs and wants – bringing value above and beyond.

About the Role

This role is for a strategic individual passionate about cultivating deep client partnerships and driving success within the Microsoft ecosystem.

You'll be instrumental in forging and nurturing robust relationships with our clients, acting as the primary point of contact and trusted advisor.

You'll lead the charge in defining and executing client engagement strategies, aligning Mantel's strengths with client needs to secure significant programs and projects.

  • Client Engagement & Development: Drive new client acquisition and deepen existing relationships, positioning Mantel as the preferred partner for Microsoft-based solutions.
  • Presales & Solution Selling: Identify, translate, and synthesize complex client requirements, bridging the gap between business challenges and technology-driven solutions.
  • Sales Operations Lifecycle: Take ownership of sales cadence, meticulous reporting, and data accuracy within Salesforce for all leads and opportunities, providing customer insights.
  • Microsoft Pipeline Management: Accountable for the entire Microsoft pipeline, including lead and opportunity management, customer insights, reporting, and overall sales/account management.
  • Commercial Acumen: Prepare and negotiate commercial agreements, including detailed scoping and deliverables.
  • Team & Client Satisfaction: Ensure high client satisfaction through continuous relationship cadence, governance, and seeking 'Voice of the Client' feedback on performance. You'll also foster strong team engagement and satisfaction on client projects.
  • Strategic Growth: Develop and implement clear strategies to retain and grow client partnerships, demonstrating expertise in stakeholder relationship development, opportunity management, and client health governance.
  • Relationship Building: Forge strong relationships with key client stakeholders across business, technology, and executive levels, as well as with internal teams.
  • Client Understanding: Cultivate a deep understanding of client businesses, industry needs, challenges, and opportunities.
Requirements
  • Proven Relationship Building: Extensive experience developing strong, long-lasting relationships with technical and business leaders at senior and executive levels.
  • Client-Centric Mindset: Ability to identify, understand, and articulate complex client needs and wants.
  • Problem-Solving Motivation: Driven by facilitating teams to solve client business problems and deliver impactful outcomes.
  • Success Metrics: Success defined by exceptional client satisfaction, significant growth in client relationships, and project team engagement.
  • Account Strategy Leadership: Extensive experience leading active account strategies and planning, ensuring alignment with client objectives.
  • Full Lifecycle Expertise: Proven track record leading client engagement lifecycles, including presales, pitching, onboarding, delivery oversight, governance, offboarding, and client satisfaction.
  • Industry Experience: Prior experience working within professional services consulting or technical product sales environments.
About Working at Mantel
  • We support career growth and offer flexible work arrangements.
  • Professional development opportunities across multiple disciplines.
  • Flexible leave options for personal moments.
  • A Family Inclusive Workplace committed to improving wellbeing.

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