Experience Lead for High-Value Customer Relations

5 days ago

Sydney, New South Wales, Australia beBeeCustomer Full time $90,000 - $120,000
Lead Customer Experience Manager

We are seeking an experienced professional to lead our customer relations team in delivering exceptional service and support across the country.

About the Role
  • Oversee daily operations, manage complex customer issues with professionalism and empathy, providing timely resolutions.
  • Monitor service levels and ensure key performance indicators (KPIs) are met.
  • Collaborate with internal departments and dealer networks to resolve challenging cases.
Requirements & Qualifications
  • A minimum of 5 years proven experience in customer service and leadership.
  • Preferably 5 years' experience within the automotive industry, showcasing a deep understanding of customer needs and expectations.
  • Excellent communication and conflict resolution skills, with the ability to manage multiple priorities in a fast-paced environment.
Benefits

This role involves overseeing daily operations, managing escalations, driving continuous improvement in customer experience, and collaborating with internal departments and dealer networks.

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