Strategic Customer Value

**Strategic Customer Value & Promotions Manager
**What we're like
**BIG W is one of Australia's most loved brands and has been part of our families for over 40 years. At BIG W, we put our customer at the heart of everything we do across our network of 183 stores nationally. We sell exclusive BIG W brands that are simply great quality at low prices as well as feature leading international brands. Our customers can choose everything for their kids, home, themselves, for leisure and for their everyday life. Our team of over 18,000 members is located in Australia, Hong Kong and Bangladesh.
- Newly created role, immediate start
- Australian owned, iconic brand
- Be part of the BIG W turnaround and make a real difference

**The Role
**The Strategic Customer Value & Promotions Manager plays a pivotal role in driving the transformation of Big W's customer value strategy. The role is responsible for ensuring that our pricing & promotional strategies support the CVP whilst optimises the financial returns for Big W. The role will lead all customer value transformational initiatives to deliver a market leading price & promotional capability. The role will work cross-functionally with key internal stakeholders, and the individual is recognised as a thought leader in this field

**_Main Accountabilities; _**
- Accountable for the transformation of promotional plans across all customer channels (in-store, online & brochure) while partnering with key stakeholders (Commercial, Finance, Marketing and Store Operations) to ensure plans are consistently well executed end to end
- Responsible for driving transformational initiatives to optimise promotional performance (1:1 promotions, promo slotting, graded store plans, automation of promo submission processes & system enhancements)
- Drive improved customer price & value perception and unlock financial benefits through improved pricing strategy, implementation of improved tools, systems and clear frameworks
- Challenge and improve our processes to improve promotional plans & frameworks through the development of insights to improve promotional planning & execution
- Lead improvements in cost management processes, including greater visibility of data flow, cost performance and improvements to supplier cost negotiations
- Develop & utilise data analytics to optimise the execution of promotional plans, more profitable promotions and ensure continuous improvement of stock flow, whilst working closely with store operations & replenishment teams
- Actively lead & contribute in Big W Pricing & Promotions Communities of Practice
- Build capability across the Customer Value team, enabling the team to deliver our ambition end to end across Big W while fostering a great team experience

**About You
**To be successful in this role and thrive in our high performance culture, you will be able to demonstrate the following:

- Extensive experience in partnering with business stakeholders to shape & deliver core business processes
- Proven ability to deliver major transformation initiatives
- Intensive retail knowledge
- Strong analytical skills
- Proven track record working in an Agile/Project environment
- Strong influencing and stakeholder management skills
- Ability to work autonomously and a passion for continuous improvement

**What's in it for you?
- An attractive remuneration package including base + super + bonus
- Opportunity to collaborate with some of the brightest and best minds in Australia both across BIG W and Woolworths
- Tech options - Woolworths is the largest employer of Google Apps in Australia, are early adopters of Agile and have BYOD options too
- An exciting career - as our business grows, so do the opportunities for our people
- Flexibility and work-life balance policies that will help you thrive

**Some perks
**Located in Bella Vista. We have great head office facilities including free parking, on-site gym, sports courts, cafeteria, a metro store and exciting activities throughout the week
Team member discounts at many of Woolworths Group businesses

**Joining the Group
As part of the wider Woolworths Group, we care deeply about creating a workplace where our team members feel valued, respected and empowered. We are committed to providing equal opportunity regardless of gender identity, ethnicity, disability, sexual orientation or life stage. We are proud to be recognised as a Gold Tier Employer in the Australian Workplace Equality Index for LGBTQ+ inclusion and as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency.

As our Group continues to evolve, innovate and support our communities, we encourage our team members to do the same with their own careers, by providing ongoing opportunities to grow and make a real difference.

Our Talent Acquisition Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. BIG W is not responsible for any fees related to unsolicited resumes.