Program Lead

1 week ago

Sydney, New South Wales, Australia beBeeSuccess Full time $180,000 - $250,000
Key Responsibilities
  • Customer Success Lead
  • Service Delivery Manager
  • Cross Functional Partner

You will be responsible for driving customer satisfaction throughout the customer success & services life-cycle.

Your goal will be to ensure customers make the most value of our products and services by positioning, preparing, managing delivery and follow-up of professional services and training engagements.

You will partner closely with Sales, Customer Success, Support and Product Teams on campaigns, programs, and content.

As a strategic position, you will report to the Senior Director, Professional Services.

The impact you will have:

  • Customer Satisfaction Champion
  • Strategic Partnership Builder
  • Revenue Growth Driver

You will perform as a key member in assigned area with full accountability for meeting/exceeding Professional Services and Training bookings and revenue targets.

You will have the ability to articulate relevant customer success stories, services offerings, and metrics that demonstrate value to the customer.

You will consult with clients to understand and analyze engagement scope, requirements, time, cost, and benefits.

Responsibilities include estimating, scoping, and developing statement of work documents as necessary.

You will drive resolution of delivery challenges, address resource contentions, scoping issues, and manage expectations.

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