Operational Excellence Writer
1 week ago
About Us
Auto & General (A&G) is a leading provider of insurance products and solutions in Australia, dedicated to safeguarding a brighter future for our customers and community.
We offer a range of general insurance products including Car, Motorcycle, Home, Contents Pet and Travel products through our multi-award-winning brand Budget Direct and partnerships with leading brands - ING, Qantas, Virgin Money and Coles Insurance.
We are committed to fostering an inclusive culture that creates a great place to work for all.
About the Role
We are seeking an experienced Operational Excellence Writer to join our team. As an Operational Excellence Writer, you will be responsible for driving operational excellence to support delivering exceptional service and strong cost outcomes through continuous improvement of motor claims procedures across the Third-Party Recoveries & Settlements team.
Your Key Responsibilities
- Support the Recoveries & Settlements business functions with composing and maintaining technical workflows and procedures in HIYA.
- Develop, deploy, and maintain best practice knowledge in order to sustain or improve the capability and effectiveness of Recoveries & Settlements.
- Work with key stakeholders and SMEs to complete regular reviews of procedures, ensuring knowledge is always being refreshed and kept up to date.
- Foster effective relationships with key stakeholders to support engagement, gathering feedback, addressing concerns and ensuring the smooth implementation of procedures.
- Support as a Recoveries & Settlements Change Champion/Knowledge expert to identify department, cross functional impacts and implement and embed knowledge changes as required.
- Monitor and identify continuous improvement opportunities for Recoveries & Settlements.
Your Requirements
- Demonstrated experience in technical writing including producing, reviewing and documentation to a high standard specific to process and procedure writing.
- Proven ability to translate complex information into a clear and logical written format.
- Excellent analytical, problem solving and decision making skills along with exceptional communication and interpersonal skills, and the ability to liaise effectively with various stakeholders.
- Excellent time management, planning, and prioritisation and the ability to manage changing priorities.
What We Offer
- A competitive salary of $95,000 per annum, commensurate with your experience.
- A comprehensive benefits package including discounts on insurance products, health and wellness programs, and more.
- The opportunity to work for a dynamic and growing company that values innovation and collaboration.
- A supportive and inclusive team environment that fosters growth and development.
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