Business Process Optimization Expert
2 days ago
Process Transformation Lead
We are seeking a skilled professional to drive process mapping, process improvement and service transformation enabled through our Digital Transformation Program.
Key Responsibilities:
- Conduct thorough analysis and documentation of existing business processes related to the current ERP system.
- Collaborate with key stakeholders, including department heads and end-users, to gather insights and feedback on current workflows.
- Identify pain points, bottlenecks, and areas for improvement in the existing processes.
- Lead workshops and collaborative sessions to envision and design future-state processes aligned with the upgraded ERP system.
- Work closely with business and IT teams to understand system capabilities and ensure process design is optimized for efficiency.
- Develop detailed process maps, workflow diagrams, and related documentation for the future-state processes.
- Facilitate meetings and workshops with stakeholders to gather requirements and validate process maps.
- Communicate effectively with cross-functional teams to ensure a comprehensive understanding of business needs and requirements.
- Address feedback and incorporate necessary changes into process maps.
- Collaborate with the Change Management team to develop strategies for transitioning from current to future processes.
- Identify and communicate the impact of process changes on various stakeholders.
About You
- Bachelor's degree in Business, Information Technology, or a related field.
- Demonstrated experience as a Process Transformation Lead or similar role, in a fast-paced business environment.
- Proven experience as a Process Mapping Lead or Business Analyst in ERP implementation projects.
- Strong understanding of business processes, workflow analysis, and process optimization techniques.
- Experience with process mapping tools and methodologies.
- Familiarity with ERP systems and their impact on business processes.
- Proven ability to lead and collaborate with cross-functional teams.
- Knowledge of change management principles and practices.
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