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Night Manager

2 months ago


Sydney, New South Wales, Australia Accor Hotels Full time

Job Summary

We are seeking a highly skilled and experienced Night Manager to join our Front Office Leadership team at Novotel Wellington. As a Night Manager, you will be responsible for supervising our team overnight and ensuring the smooth operation of the hotel in the absence of the management team.

Key Responsibilities

  • Supervise and lead the Night team to ensure excellent customer service and efficient operations.
  • Manage the security and safety of hotel guests and employees.
  • Process guest account transactions and run reports as required.
  • Compile Night Audit day pack reports and documents in accordance with PCI Compliance.
  • Complete computer system backups and save them in accordance with finance policies and procedures.
  • Respond quickly to all guest concerns and follow up with relevant departments.

Requirements

  • Exceptional communication skills, both written and verbal.
  • Highly organized with a strong attention to detail.
  • Previous front office experience at a supervisory level.
  • A current GM Certificate or the ability to obtain one.
  • Knowledge of Opera Cloud is advantageous.
  • A first aid certificate is favourable.
  • A current New Zealand Restricted or Full Drivers licence.
  • NZ citizenship, permanent residency, or a current and valid work visa/permit.

What We Offer

  • A competitive salary and night allowance.
  • A comprehensive benefits package, including Accor Heartist Benefits and Employee Assistance Program.
  • Opportunities for career growth and development.
  • A dynamic and supportive work environment.