Systems Energy Technical Support Professional
2 weeks ago
The role of an Energy Systems Technical Support Specialist involves providing high-level customer support by answering inquiries and resolving technical issues with battery systems.
This position requires collaboration with various teams to improve the customer experience, ensuring timely and accurate responses to customer needs.
- Respond to customer inquiries regarding energy storage systems
- Maintain fleet availability through proactive monitoring and resolving issues before they impact the customer
- Assess customer requirements and work proactively to resolve technical issues with energy storage systems
- Educate installers and customers on optimal operation of energy storage systems
- Determine if technical solutions can be resolved remotely or require on-site service
- Communicate customer concerns with relevant teams as necessary
- Record issues and data into a database for reference
This role may involve working varied shifts, including weekends, to provide support to customers.
The ideal candidate will possess excellent communication skills, prioritize effectively, and handle shifting priorities.
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