Customer Advocate

3 weeks ago


City of Rockingham, Australia Chorus Full time
Join Our Vibrant Team of Community Connectors

We are seeking a highly motivated and passionate individual to join our team as a Customer Partner. As a key member of our local team, you will play a vital role in supporting seniors, people on the mental health recovery journey, and those living with a disability within our specific geographic community.

Your Key Responsibilities:

  • Exercise your knowledge and judgement to assess and onboard customers referred to Chorus who can benefit most from our services.
  • Apply your exceptional communication and engagement skills to maintain relationships with key referral stakeholders and customer allied health providers.
  • Collaborate with your colleagues to ensure the local's work is optimised and scheduled to make the best use of the team's skills and maximise outcomes for customers.
  • Demonstrate your organisational talents and passion for customer wellbeing by maintaining and reviewing customer data and records on a regular basis.
  • Manage all customer and support team communication channels into and out of the local, ensuring seamless interactions.

What We Offer:

  • An hourly payrate between $34.76 - $37.98 (depending on your immediate experience)
  • A not-for-profit sector salary packaging option of up to $15,900 a year
  • An additional $2,650 Meals and Entertainment component to reduce your tax every fortnight and put tax-free money in your pocket
  • A bonus leave day every year
  • Access to our brilliant employee wellbeing 24/7 support partner Sonder and other workplace wellbeing initiatives
  • An online learning management system, traineeships, and a genuinely pretty cool and flexible work place filled with great people and amazing customers

We are an equal opportunity employer, and we encourage Aboriginal and Torres Strait Islander people, as well as applicants from all cultural and linguistic origins, LGBTQIA+ persons, and those living with disabilities, to apply.


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