Customer Value Advocate

14 hours ago


Cairns City, Queensland, Australia Bupa Full time
About the Role

A career at Bupa is more than just a job. Our mission is to help people live longer, healthier, happier lives and make a better world.

We're looking for a Customer Value Advocate to join our team in Cairns. As a valued member of our team, you'll have the opportunity to deliver exceptional customer experiences and help our customers get the best possible value from their Bupa Health Insurance.

Key Responsibilities
  • Provide individual recommendations of health and wellbeing products based on customer needs, highlighting the value and benefits of these products for easy decision-making.
  • Develop business and community-based relationships that promote the Bupa brand and products, driving the acquisition of new members.
  • Take a 'customer-first' approach, assisting existing Bupa members with day-to-day transactions, ensuring they understand the full value of their health insurance product, and providing solutions to identified concerns or needs.
  • Educate members on all the benefits they can access.
What You'll Enjoy

We reward our people and celebrate their success. From initiatives that develop careers to looking after our people's health, wellbeing, and futures, we care about our employees' overall well-being.

We've launched Viva Healthier and Happier, a comprehensive global health and wellbeing program for our employees, covering mental, physical, financial, social, and environmental wellbeing.

Training and Support

You'll receive dedicated support from Store Managers and access to classroom training, e-Learning, and on-the-floor product knowledge training through our state-of-the-art knowledge base, 'Know-It'. We believe in giving you room to grow and excel in your role.

About Us

Bupa is an equal opportunities employer, committed to ensuring equality in recruitment, development, retention, and promotion of staff. We encourage people from all backgrounds to apply.

The estimated salary for this role is $60,000 - $80,000 per year, depending on experience and qualifications.



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