Hotel Operations Manager

3 weeks ago

Arndell Park, New South Wales, Australia Accor Full time
Job Title: Assistant Manager

We are seeking a highly motivated and experienced Assistant Manager to join our team at Mercure Sydney Blacktown. As a key member of our management team, you will be responsible for ensuring the smooth and efficient operation of the hotel, providing exceptional customer service, and leading a team of hospitality professionals.

Key Responsibilities:
  • Assist and oversee the day-to-day operations of the Front Office team, working closely with housekeeping, maintenance, and Food & Beverage teams.
  • Supervise and monitor team members, providing guidance and support to ensure excellent customer service.
  • Take initiative to resolve guest complaints and challenges, ensuring a positive and productive experience for all guests.
  • Act as a leader on the Front Desk and in the lobby, providing management support and presence during key times.
  • Process and assist with check-in and check-out of guests, responding to and coordinating emergency situations.
  • Assist with preparation and service of all-day dining orders and cafe orders.
Requirements:
  • Relevant experience in the hotel industry, with a strong working knowledge of Microsoft Outlook, Microsoft Office, and Opera.
  • Guest-obsessed focus, with the ability to flex in a fast-paced and ever-changing environment.
  • Leadership qualities, with the ability to extend yourself to assisting colleagues where needed, maintaining high levels of communication with other departments.
  • Clear and confident communication skills, both written and verbal.
  • Hold a valid Responsible Service of Alcohol certificate.
  • Availability to work a rotating roster, including mornings, evenings, and weekends.
What's in it for you:
  • An opportunity to work with a global hospitality leader, Accor, and be part of a dynamic team.
  • The chance to develop your skills and experience in a fast-paced and ever-changing environment.
  • A competitive salary and benefits package, including opportunities for career growth and development.

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